We have been long-standing customers of LoveFilm, which has been taken over by Amazon. It has continually requested we migrate our account to Amazon. However, I do not wish to transfer my account to this company, on ethical grounds, and queried this.

I was told that our existing subscription (one DVD at a time, limitless number, plus online streaming) was no longer available. For the same price (£7.99 monthly), I could have two DVDs at a time, but no online streaming (which does not interest us).

It told me that if we do not migrate to Amazon by the end of April we will no longer receive DVDs.

I realise we will need to migrate, or terminate our contract, but it's frustrating I can no longer receive the existing package under the new company. PW, Bristol

Like lots of others opposed to Amazon's business practices and tax affairs, you have been caught out by its takeover of LoveFilm. It now operates via the Amazon account, with all that entails. We suspect you will have to either accept its terms, or cancel and take your custom elsewhere.

A tricky decision given that LoveFilm/Amazon arguably has the best movie selection of these rental services. If you do nothing your account will automatically be cancelled.We welcome letters but cannot answer individually.

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