Reaching boiling point over O2’s cooling-off period
I couldn’t get a signal and immediately cancelled my contract … then £690 was taken from my account
‘My father had one job in his life, I’ve had six in mine, my kids will have six at the same time’
In the ‘gig’ or ‘sharing’ economy, technology will release you from the nine to five. But it may also bring you anxiety, insecurity and low wages
Shoreditch spies: why does GCHQ want to hire hipsters?
The spy agency’s use of stencil graffiti recruitment adverts in trendy east London reveals their struggle against not just bad guys, but cooler employers
Dyson considers appealing court rule against changing EU energy labelling laws
Company says ruling is against consumer interests after court dismisses Dyson’s argument that tests discriminate in favour of bagged vacuum cleaners and lead to misleadingly high ratings
Dyson asks European court to scrap EU energy labelling law
Dyson argues tests don’t reflect real-world energy use but green campaigners say they have still made vacuum cleaners more efficient and help cut energy bills
Stolen credit card details available for £1 each online
Guardian finds batch of 100 stolen cards on sale for £98 on ‘dark web’ amid heightened fears about identity theft in wake of TalkTalk hack
Europe finally abolishes mobile phone roaming charges
MEPs push through legislation to cut fees for use of mobiles while travelling in EU, with holidaymakers able to call, text and surf at UK rates from mid-2017
Amazon sues 1,000 ‘fake reviewers’
Online retailer files lawsuit in US against people whose names it says it does not know, claiming they offer reviews for sale
How do I become … a dialect coach
Tact and empathy are as crucial as knowledge of phonetics and linguistics when working on film sets, and it helps if you have a background in acting or drama
Samsung denies Samsung Pay impacted by LoopPay hack
Korean company insists its payment system is secure and that no user or transaction data has been impacted by hack into underlaying technology
Lights, camera … and actions to becoming a successful filmmaker
Do you dream of making an Oscar-winning movie? A writer and director who broke into the industry just two years out of film school shares her tips
I used EU Delay after my flight was delayed. Now it refuses to send me my money
The website helped me recover compensation from an airline for a delayed flight, but won’t send me what it owes – I know others are in the same boat
Expedia listings are not always what they should be
Two readers describe hand luggage and spa charges not being mentioned on Expedia, and their problems in getting the company to rectify its mistakes
Could the new Consumer Rights Act spell good news for gamers?
Changes to act are now in effect, giving gamers much more power to request refunds on faulty purchases, including digital downloads
Samsung TVs appear less energy efficient in real life than in tests
EU may ban ‘defeat devices’ after laboratory tests raise questions over whether some TVs could be set up to game efficiency tests