Broadband users in line for millions in Ofcom compensation plan
Telecoms watchdog proposes making providers pay automatic compensation for 7.2m customer service failings each year
Plusnet fined £880,000 for charging more than 1,000 ex-customers
Ofcom tells BT-owned broadband and landline provider there can be no excuses for charging users after they cancelled
Viagogo should be forced to face a grilling over ticket resale abuse
MPs investigating secondary ticketing were snubbed by the site despite evidence of vastly inflated prices
When it comes to deactivating ‘find my iPhone’, I’m lost
When it needed a repair Apple had to turn off the service, but two months on I’m no further forward
Ticket touts face unlimited fines for using ‘bots’ to buy in bulk
Package of measures designed to curb growing power of ‘secondary ticketing’ industry and protect fans
How can my boyfriend find a paid job that makes use of his film degree?
His morale is almost destroyed working at a department store while he moonlights as a camera operator
Snap shares continue to rise after IPO but analysts remain wary
Shares in Snapchat company opened Thursday at $24 and rose to $27 by Friday, but analysts predict struggles similar to those of Twitter, Groupon and Fitbit
What’s the best way to create a diverse workplace? Ditch diversity programmes
Firms like Google are as white and male as ever despite costly initiatives. A shift to corporate empathy, taking ‘otherness’ out of the equation, can bring change
Marmalade in decline as Paddington struggles to lift sales
2014 film brought only a slight boost to the bear’s favourite spread, which is now mainly the preserve of older people
Amazon, Deliveroo and Uber ‘still viable’ with no gig economy workers
Firms admit to MPs they would not go out of business if change in law meant they could no longer rely on self-employed staff
Six auction sites’ ads banned over misleading savings claims
MadBid among those under fire as ASA investigation finds exaggerated claims across the sector
Still buzzing: the people using pagers in 2017
Britain will soon be down to just one paging provider, but for the nation’s paramedics, lifeboat crews and birdwatchers the devices remain essential kit
New Zealand startup offers unlimited holiday and profit share to attract workers
Gaming company Rocketwerkz claims staff focus better when not stressed by issues that need attention outside the workplace
Is Finland’s basic universal income a solution to automation, fewer jobs and lower wages?
Both left and right are promoting the idea of a basic wage for everyone, currently on trial, as a solution to the new world of work
John McDonnell: We must stop ‘Uberisation’ of the workplace
Shadow chancellor says Labour government would set up banks to fund startups to take on giants of gig econmony