Almost 700,000 UK homes stuck with slow broadband
Despite better coverage, 2% of customers are unable to use Netflix or YouTube, says Ofcom
Will you lose out if you back a venture on Kickstarter?
After complaints about a project called Zen Blanket, we look at the pros and cons of crowdfunding
Watchdog plans purge of rip-off rates for loyal broadband customers
New subscribers get deals on average £13-£15 cheaper each month, according to TalkTalk
O2 poised to receive millions from Ericsson over software failure
UK network’s CEO will meet executives from Swedish firm to discuss compensation
Human rights for the 21st century: by Margaret Atwood, Reni Eddo-Lodge, Dave Eggers and more
The right to live offline, to self-define, to choose, to a healthy planet ... as the Universal Declaration of Human Rights turns 70, leading authors reimagine it for today
Broadband users overpaying up to £220 a year by not haggling
Most firms don’t reward loyalty with older people overpaying the most, saysWhich?
O2 announces goodwill gestures after millions hit by data outage
Provider repeats apology for customers’ loss of connection and offers compensation
O2 outage: more than 30m mobile customers unable to get online
Users of Tesco Mobile and Sky Mobile also hit as O2 blames supplier’s software glitch
TSB staff to get £1,500 each as reward for handling IT fiasco
Payout will cost bank £11m and will replace March bonus, which is linked to profits
Why did LG play pass the parcel with our repaired TV?
It insists it’s out for delivery but the courier says it doesn’t have it
Christmas shoppers warned over safety as fake goods on rise
Police warn of counterfeit product danger with online customers most at risk
Whether you’re unaware or don’t care, counterfeit goods pose a serious threat
’Tis the season to be ripped off. We look at the problems with online shopping
Which electric bike should I get? And are they safe?
I’m thinking about giving it to my 80-year-old dad, but I’m not sure if he’ll cope with the extra speed
Lloyds customer loses £5,200 in email scam – but can’t get refund
Business account holder prepares to sue bank after paying real bill into bogus account
Mattress firm tells customers beds do not record them sleeping
Privacy policy reference to collecting audio alarmed Sleep Number’s customers