It's interesting to see that buying a laptop in Palo Alto, the epicentre of the tech world, is just as demoralising as it is in the UK. Like Scoble, I wonder why no-one has started selling a broad range of geek stuff in a much more savvy way, a bit like Apple sells its kit in the US in its boutique-style Apple Stores. Any passing retail experts care to comment on why the High Street tech-buying process is so painful?