What is iD Solutions? iD Solutions is a group dedicated to the document domain. When people say document management, even in IT-literate circles, some people immediately think of archiving, storage and imaging systems. Others might think of it as document content management - looking after huge libraries of information and tracking the change to it. The third group is what I would call document generation. That's the consistent high-quality production of statements, insurance policies or correspondence. It's in this last area that Cincom's iD Solutions is strong.

We're into large-scale, generally interactive, document generation. With the term "document" being used to describe the process and the content creation rather than the delivery mechanism.

How do the UK's IT and internet skills compare with other countries? We are so risk averse. Obviously Cincom's based in the US, which is a very exciting environment, but in the UK it's amazing how many Australian software companies you come across. Statistically there may not actually be that many but it appears that they're more prepared to take a risk.

How do you feel major corporations are adapting to e-commerce? What we see is the large companies plucking one person from here and one from there then whacking them into a new office and saying "go do it". It's easier to do that than it is to tell the whole organisation to give these people freedom to change the way in which that company does business. It does, however, mean that those people are re-inventing a hell of a lot of wheels!

Is there real money being made from e-commerce? Absolutely. The example I always give is the penetration of mobile phones - Finland now has 86% of over 14 year olds with a mobile phone.The level of penetration of e-commerce is going to go the same way ... whatever prediction people make, just double it.

Any thoughts on the proposed break-up of Microsoft? I can't believe it will happen. Why would America take its crown jewel and break it up? If you break up Microsoft, you will lose that critical mass and I find it hard to believe that somebody won't realise that before they do it. It would be like America giving up their leadership of IT and I wouldn't like to be the president that signed that off.

Any favourite places on the web? I had my laptop stolen in Brussels recently and I was devastated as I lost all my favourite bookmarks. I do love some pretty standard sites. I'm going to say Amazon because I love being able to go in, browse, then one click into the basket and all my credit card and address details are stored. They're a market leader that doesn't need any endorsing from me. I also really like the Nasdaq site. It's easy to use - you've got your 10 favourites in there, and I can put half a dozen of my main competitors in and bounce in there for 30 seconds once a week to see if there have been any great spikes or changes.