A report to Parliament by Sir John Bourn, head of the UK's National Audit Office, points out that so far, older people have been low users of e-services, and "government departments and agencies need to be more proactive to tackle the dangers of a 'digital divide'." One point (quoted from the press release) is particularly shameful: "many government websites still do not incorporate design features that would make it easier for older people to use them. An examination of 65 websites likely to be of interest to many older people revealed that none complied with all the criteria, and only 25 per cent passed tests involving software to check adherence with worldwide standards." You can download a PDF of the report here.