Favourite sites? Well ours, obviously. Also, ft.com and the Telegraph. I find easyjet very good for buying flights and I use British Airways as well. When I'm at home with my seven-year-old son I tend to migrate to the formulaone.co.uk website which is a good one for youngies as well as oldies like me.

Last online purchase? An item of leisure clothing on rohan.co.uk.

Most recent technological faux pas? I think the most embarrassing thing for me is that my son knows more about these things than I do. Not knowing how to do things properly is always something I find difficult.

Main news sources on the web? ft.com for the business news and the Telegraph because it's a paper that a lot of our customers read and I don't take the paper copy.

Most persistent spam emailer? I suppose there is a number of staff here who sometimes bombard me. My fear for the company is that people will email each other in place of talking. At home, my son is registered with a Pokémon site so they send spam everyday.

Time spent on the web? No more than an hour a day. I'm not a lengthy surfer.

Next boo.com/clickmango? Anyone who is putting short-term investments before long-term benefits. A lot of people thought the web was going to bring reward very quickly but I think it has to be seen as a long-term investment if it's going to be a success. The whole thing would scare me very much if we were a stand-alone business. We're very lucky because we've got established bricks and mortar behind us and we've got experience of mail order custom as well.

Least useful site/s on web? Any site that tries to be too clever. Too many flashy things and banner advertising really turn me off.

Most useful site/s on web? The news and the airline schedules are really useful, I think.

What screensaver do you use? I don't.

Most irritating thing about the web? The speed still. And the fact that there's no standard way to navigate your way around sites because they're all so different.

Do you bother with old media? Very much so. I still take papers and a lot of journals. Maybe they're there and I just haven't searched properly for them yet, but at the moment I'm happy getting them on paper.

• Stuart Gates is MD of Fortnum & Mason which is selling a range of Christmas hampers and gifts on its website fortnumandmason.com