I know you have charted the various data breaches at phone company TalkTalk, so thought I’d share my experience. I am a long-standing customer, for various reasons of convenience, though I have a range of ongoing service and account issues.

For the past year or so, every time I contact its helpline, use online chat or am provided with some additional hardware/service, within a few hours I receive a crudely rendered fake email, usually starting “dear client”, a term TalkTalk never uses. The latest one informs me that I need to reset my customer account details.

It seems to me that either I am very unlucky or TalkTalk staff are still passing details straight to the scammers. SM, Clevedon

As you say, either you have been very unlucky or the company has issues in this area. Its problems have all stemmed from a decision to subcontract work in India, and the Information Commissioner’s Office is still to rule on its various data breaches.

TalkTalk tells me: “We have not had any other reports of customers receiving scam emails directly after speaking to our call agents, but our fraud team has been in touch with SM and is investigating. If customers are ever unsure if an email is genuine, we urge them not to click on it but report it to us.

“Unfortunately, email scams are a serious and growing problem across the UK and we’re determined to play our part in combating them via our dedicated scam prevention team.”

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