Twice a week we publish problems that will feature in a forthcoming Dear Jeremy advice column in the Saturday Guardian so that readers can offer their own advice and suggestions. We then print the best of your comments alongside Jeremy’s own insights.

I have recently been promoted to team leader in my workplace. It is the second rung of the in-house managerial ladder. I have been working towards this for a year and finally got the opportunity to get the job. It’s on secondment for two months and will get made permanent at the end if it goes well.

I explained in my interview that although I have a basic knowledge of the in-house computer systems, I don’t have the knowledge that the other team leader or the manager has. Since I have been promoted I have had to text or ring one of them each shift in order to help with issues. I explained that I wanted training and needed it to be able to do my job properly, but I have been told that it’s going to be difficult to find the time. Things are going wrong and I am unable to fix them without knowing what to do. There have been occasions where they haven’t answered the phone and I have been completely stuck, made a call and been reprimanded for it the next shift.

If this continues I can’t see the secondment being made permanent, which would be from both sides, as I don’t want to take the job permanently if this is what is to come.

Do you need advice on a work issue? For Jeremy’s and readers’ help, send a brief email to dear.jeremy@theguardian.com. Please note that he is unable to answer questions of a legal nature or to reply personally.