Wanted: A type-and-talk system for deaf telecoms users

Ask Jack: Mike and his wife find it's almost impossible to have a telephone conversation with her parents, who are both very deaf and technophobes. Is there an acceptable technological way of combining talking and typing?

Keeping Word documents private, and other queries

Ask Jack: Four questions this week – John's partner wants to edit Word documents privately, Stan has a CD stuck in a laptop drive, Derek's CDs are skipping, and Mary can't turn on Windows XP's auto-update

That Windows 8 experience? Confusing. Confusing as hell

Matthew Baxter-Reynolds: Trying out Windows 8 on the desktop gives a strange feeling: there's a solid update to Windows 7, and then there's a strange interface which jumps context. Plus you can't join a device to a domain? Whose idea was that?

Making a DVD from your home movies

Ask Jack: Dave Null wants to use his Windows PC make some DVDs that his technologically challenged relatives can watch on their standalone DVD players

Moving on from BT Yahoo email

Ask Jack: Alan Moore was using BT Yahoo email with an old copy of Microsoft Outlook, but it no longer works and he hates BT Yahoo. Is there a fix, or is it time to move on?