Kevin Anderson 

We’re listening

Sorry to barge in on Games blog. I'm Kevin Anderson, the blogs editor here at the Guardian. I've popped in the comments from time to time, mostly just to explain why the blog was behaving badly.
  
  


Sorry to barge in on Games blog. I'm Kevin Anderson, the blogs editor here at the Guardian. I've popped in the comments from time to time, mostly just to explain why the blog was behaving badly.

Over the last week or two, we've had a commenter who has been pasting large chunks of text, sometimes the same text repeated over and over and over. Many of you called for the commenter to be banned and thought we weren't listening.

Aleks, Keith and Greg were definitely listening and let me know about the problem.

We ban people as a last resort, and we try to give people a chance to change their behaviour and to read our talk policy. We're trying to become a bit more sophisticated in our approach rather than just automatically sending someone to 'the naughty step' as a colleague calls it.

Some of these instances are classic trolling, and it's best not to feed them. But also, if someone is pasting War & Peace into a comment, it's going slow things down for the rest of us. That's bad.

We did notice in all of this that the complaints e-mail address on Games blog wasn't going anywhere all that helpful. We'll sort that out. However, in the meantime, rest assured that we did hear ya. I now return to you to your regularly scheduled Chatterbox.

 

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